Welcome to Simply First Aid Ltd.’s website (‘Site’).

These Terms and Conditions (“Terms and Conditions”, “Agreement”) govern your use of this Site, whether or not you register as a user on the Site; by using this Site, you accept these Terms and Conditions in full. If you disagree with these Terms and Conditions or any part of these Terms and Conditions, then you must not use this Site.

The term ‘Simply First Aid.’; ’We’; ‘Us’: ‘Our’; refers to the owner of the Site, Simply First Aid Ltd., Company No. 10007561, Registered Office Address at 71-75 Shelton Street, Covent Garden, London. WC2H 9JQ

The term ‘You’; ‘Yours’; refer to any Person, Firm, Company or Organization visiting, browsing or using our Site.

By clicking the 'Accept' button listed on the Site, you agree to these terms and conditions. By completing and submitting an electronic order form (‘Enquiry Form’) or proceeding through the 'Checkout Process' and / or by speaking to a Simply First Aid representative you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form, completing the checkout process or speaking to a Simply First Aid representative constitutes our acceptance of your order.

Website Access

The access to our Site is permitted on a temporary basis and we reserve the right to withdraw or amend the service provided on our Site without any prior notice.

Whilst we endeavor to ensure that the Site is normally available 24 hours a day, Simply First Aid will not be liable if for any reason our Site is unavailable at any time or for any period and from time to time we may restrict access to some parts of our Site, or our entire Site, to users who have registered with us.

If you have chosen, or are provided with a user identification code, password or any other piece of information as a part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms and Conditions or for any other reason.

As we supply a significant amount of training courses in a fast changing industry, there can be periods between the creation of new software, hardware, certifications and the release of a fully functional interactive training course that will meet our high standards.

A course becoming 'out of date' can also be due to the awarding body deciding to alter, change, replace or simply cease the exam. These events are beyond the control of Simply First Aid and hence we cannot accept any responsibility for any previously purchased course becoming invalid for certification purposes. Moreover, it is to be noted that a portion of Simply First Aid courses are supplied by third parties. While we cannot guarantee that third party companies will always remain solvent, we carefully scrutinize our suppliers before adding their courses to our catalogues. In case a third-party supplier cease to offer courses for any reason, Simply First Aid will use their best endeavours to replace students courses on a like for like basis free of charge.

Cancellations and Refund Policy

Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called as a "Cancellation Period". Note that if you redeem your purchase during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.

In case you decide to cancel your purchase of a course, it can be done in following way:

  1. By filling out Cancellation Form and emailing the Cancellation Form to cancellations@simplyfirstaid.com

If you cancel the purchase of a course within 14 calendar days as mentioned above, we will refund you for all payments made as a part of your purchase within 14 calendar days from the day we accept that you are entitled to a refund.


  1. Before you purchase a course from us, it is your responsibility to ensure that the course is right for you. Our Site displays relevant information on all the courses and moreover for some courses even demos are available. However, it is to be noted that by not having access to a demo, you will not have rights for cancellation.

  2. The detailed course information is designed to reduce the risk of you making the wrong choice. Read the course description and technical requirements. Access the sample course (where available) to check that the course will run on your PC and that you are comfortable with the depth and style of the course.

  3. You can call one of our team on +44 (0) 7827 829 721 to discuss courses and confirm the details you have seen on the website to make an informed decision on which course suits your personal requirements.

  4. Do note that as some of the courses are sourced by us, you will be required to respond to communication from our suppliers in order to gain access to the course(s) you have purchased.

  5. Furthermore, please note that usually Simply First Aid can support any course access or user issues, however in the rare instances, we may need to contact our third-party developers on your behalf and this may take up to 7 to 10 workings days to gain a solution.

  6. About ‘Deposit’ you should be aware that a deposit is a part-payment for the service (course in our case). When you pay a deposit, it shows that you intend to buy a course and wish to enter into a contract with us. Please remember that deposits are non-refundable in nature unless statutory rights are applicable whereby we are satisfied that it meets all the necessary requirements for it.

Refund or returns on physical goods

  1. If you are not satisfied with your purchase, we will issue you with a refund, in accordance with this terms and conditions.

  2. A full refund (excluding original delivery charge) will only be issued if the goods are returned within 14 working days of receipt. Your receipt will be required for proof of purchase and any refunds will be made by original payment method.

  3. Delivery & Returns Guide:

    1. You can return your item(s) by post only.

    2. Simply return the items in their original condition, in accordance with our delivery and returns guidelines below, to the following address:

    3. Proof of postage must be obtained – as without proof, no claim can be made for items lost or damaged in transit.

    4. All returns should be accompanied by a proof of purchase, e.g. your packing slip or invoice, or a printout/handwritten details of your order if no packing note was enclosed. It is your responsibility to make sure the item(s) arrive with us and safely and in a saleable state.

    5. Customers must pay the cost of returning the item(s) to us. If any parcels are lost, stolen or damaged in transit when returned, it is your responsibility to claim from the relevant courier company for their loss.

How long will it take to process my return?

  1. Please allow 5 working days for returns to be processed once they reach us and a further 14 days for any refund to appear in your account.

Faulty Item

  1. In the unlikely case that you receive a faulty item, please contact our enquiries@simplyfirstaid.com and we will accept the return or exchange of the item.

Outside the U.K.

  1. Please use the code RGR on any declaration form.

  2. If returning an item bought from us online from outside the EU it is very important that the customs declaration form is clearly marked as ‘RETURNED BRITISH GOODS’, also using the code RGR (Returned Goods Relief) on any customs declaration form. Should this procedure not be followed, Simply First Aid will not be liable for any customs or duties charges incurred when returning goods.

  3. Simply First Aid reserves the right to refuse any returned parcel that has attracted a customs charge.

  4. These conditions do not affect your statutory rights.

For any questions please contact our customer services.


You must not use this Site in any way that causes, or may cause, damage to the Site or impairment of the availability or accessibility of the Site; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not seek to access, alter or delete any information to which you do not have authorized access, seek to overload the system via spamming or flooding, take any action or use any device, routine or software to crash, delay, damage or otherwise interfere with the operation of the Site or attempt to decipher, disassemble or modify any of the software, coding or information comprised in the Site.

You must not upload, distribute or otherwise publish through this Site any content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets or other proprietary information of any person; (b) is libellous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to civil or criminal liability under the UK or International Laws; or (c) include any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties.

You must not conduct any systematic or automated data collection activities including without limitation scrapping, data mining, data extraction and data harvesting on or in relation to this Site without our express written consent.

You must not use this Site for any purposes related to marketing without our express written consent.

User Information

You are solely responsible for the information submitted by you to the Site. You are responsible for ensuring that all the information submitted by you is true, accurate, up-to-date and not misleading or likely to mislead or deceive and that it is not discriminatory, obscene, offensive, defamatory or otherwise illegal, unlawful or in breach of any applicable legislation, regulations, guidelines or codes of practice or the copyright, trademark or other intellectual property rights of any person in any jurisdiction.

We will use the information supplied by you (including without limitation, sensitive personal data) to facilitate the purchase(s) made by you through this Site. This involves, amongst other things, processing and storing information (including without limitation, sensitive personal data) and passing such data to various affiliates at our sole discretion without any obligation, compensation or other liability to you. You consent to us for using information provided by you (including without limitation, sensitive personal data) in each of these ways.

Information on the Site and Availability of the site

We aim to update our Site regularly and the information on the Site is subject to change without any prior notice. If the need be, we may suspend access to our Site, or close it indefinitely and again it will be done without any prior notice.

Simply First Aid does not guarantee that the functions contained in the Site will be uninterrupted or error-free, or that the defects will be corrected even if we are aware of them.

Information regarding our products and services is applicable only in the United Kingdom unless otherwise stated. Some products and services may not be available in certain countries and we make no representation that the content on this Site is appropriate or available for use in other countries outside the United Kingdom. If you access this Site from a country outside the United Kingdom, then you are solely responsible for complying with the laws of that country.

Our Site may contain links to other sites on the Internet that are owned and operated by third parties. We have not reviewed the content of all those other sites linked to the Site and we are not responsible for the contents of any such linked websites.

Where the Site contains links to third party websites and to resources provided by third parties (together referred to as “Other Sites”), those Other Sites are merely linked to provide information only and are solely for your convenience. We have no control over those Other Sites and we do not accept or assume any responsibility for those Other Sites or for the content or products of those Other Sites and we accept no responsibility for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to our Site, you do so entirely at your own risk.

Disclaimer of Warranties and Limitation of Liability

This Site, all information, materials, content, the products offered for sale on it and the transactions conducted throughout are provided by Simply First Aid on an “As Is” and “As Available” basis, unless otherwise specified in writing.

Simply First Aid make no representations or warranties of any kind, express or implied, as to the operation of the Site or the information, content, materials or products included on this Site.

To the full extent permissible by applicable law, Simply First Aid, its Suppliers and its Merchants disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose, non-infringement, title, quiet enjoyment, data accuracy and system integration. This Site may include inaccuracies, mistakes or typographical errors. We do not warrant that the content will be uninterrupted or error free.

To the maximum extent permitted by the law, we will not be liable for any damages of any kind arising from the use of this Site, including but not limited to indirect, incidental, punitive, exemplary, special or consequential damages. Certain laws do not allow limitations on the implied warranties or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimer, exclusions, limitations may not apply to you and you might have additional rights.